Privacy Policy — Netfy Fábrica
Who we are
Netfy develops Netfy Fábrica, an ERP that connects small manufacturers' stores to marketplaces such as TikTok Shop, Mercado Livre and Shopee. For marketplace order data, the seller is the controller and Netfy acts as processor on the seller's behalf.
What data we process
Seller account data authorized by the seller (shop identifiers, products, prices, inventory, orders) and buyer data contained in orders (name, shipping address, phone, items purchased), only as needed to fulfil and ship orders and to issue invoices.
How we use it
To publish and update listings, synchronize stock and prices, receive orders, generate shipping labels and invoices, and provide after-sales support. We do not sell personal data, use it for advertising, or share it with third parties other than those needed to deliver the order (carriers, payment and invoicing services).
Where and how long
Data is stored on Netfy's own server in Imperatriz, Maranhão, Brazil (with a daily off-site backup copy in Netfy's Google Drive account), protected by encryption in transit (HTTPS) and access control. Order data is kept while needed for fulfilment, after-sales and legal obligations; authorization tokens and platform data are deleted within 30 days after the seller revokes access or the contract ends, except records the law requires us to keep.
Your rights
Under the Brazilian General Data Protection Law (LGPD), data subjects may request access, correction, deletion, portability and information about sharing. Requests can be sent to the seller or directly to our Data Protection Officer: Michael Cavalcante Nogueira — michael@netfy.com.br. We answer within 15 days.
Security incidents
If an incident affects personal data, we notify the affected sellers and platform partners without undue delay and the ANPD and data subjects when required by law.
Changes
We review this policy at least yearly. The current version is published at netfy.com.br.